Better and Better Changhua Christian Hospital KM in action — Knowledge is gold. Innovation. Continue excellent cycle of sustainability.
In the 116th anniversary of Changhua Christian Hospital, the Hospital continues to treasure the knowledge and experience passed on from the ancestors, which are the most valuable assets of the Hospital. “Knowledge management” is the starting point for the system to perform checking, planning, circulation, supervision, innovation and management. To improve the competitiveness, a lot of domestic and international giant corporations and medical institutions have invested greatly in the knowledge management. The Hospital will introduce the knowledge management system and convene the “Knowledge Management for Physician Conference” in light of conveying various concepts of knowledge management and future plan launches of the Hospital through such start of physician conference in order to create knowledge exchange and sharing environment. Consequently, the medical service innovation ability can be improved such that the experience of ancestors can become the cornerstone for innovation of the Hospital and to become the driving force for the sustainable operation of the Hospital.
Far Eastern Memorial Hospital sets new high standards for medical treatment—Uphold smart medical services and become the first priority choice of medical centers
Taichung Veterans General Hospital achieves new milestones for holistic medical care — Novel utilization of knowledge management system for greater medical quality in Taiwan
Over the past years, the headquarters of Taichung Veterans General Hospital (TVGH) has actively introduced various types of information systems such that the hospital has become a benchmark in the digitization of medical hospitals in Taiwan. Particularly, since 2008, TVGH has introduced the KM system in such a way that it has not only created benefits in the hospital accreditation but also achieved the medical care and management process improvement mechanism with the diverse innovation of KM. Consequently, it is able to create holistic medical care services covering all aspects and to establish a solid foundation.
The medical quality and care system in Taiwan are well-known in the world. This is a result achieved through the research and development of the entire medical system as well as the efforts of professionals. The medical hospitals in Taiwan are able to utilize ICT technology to improve medical service standards, which is the key to improve medical quality. Particularly, for TVGH constantly focusing on the holistic medical care, the hospital has continuously introduced various types of ICT technologies in recent years in order to create various innovative medical care services. The President of TVGH, Hui-Heng Hsu, indicates that under the complete ICT system infrastructure of TVGH, the introduction of the knowledge management system (KM) allows the extension of knowledge, constant improvement of processes and continuous innovation of services in order to establish a foundation for the holistic medical care and to allow TVGH to become the benchmarking hospital in the domestic medical industry.
For Shinkong Insurance Co., Ltd. (hereinafter referred to as "Shinkong Insurance"), "human" is the most import issue of management. Hence, Shinkong Insurance has built and introduced an "organizational memory management system" that innovatively integrates "knowledge management", "customer relationship management" and "organizational memory" to ensure customer satisfaction and improvement of the sense of achievement and work satisfaction of the employees.
Since entering the property insurance industry, I have been thinking of how to help new employees understand the company within the shortest period of time. For this, Shinkong Insurance uses computers and software as aids in helping employees understand the company and the range of their duties in a short time. Especially, employees may not know what their colleagues are doing and the handover of the work is not carried out systematically when they are transferred or moved to another department, so they waste much time in engagement or learning from the very beginning and, nevertheless, they cannot achieve the goal of their work. I discussed my idea with the colleagues of the IT department and planned to create a basic and dynamic information source for the customer, product information and active customer care for customer satisfaction using a complete "organizational memory system" and software like Heart-Run (Note 1). The Vitals/KM system was taken into account to contain educational training courses; FAQs, experiential knowledge and so on, perform knowledge feedback and sharing, and help employees in their learning and growth. The functions, announcements, relevant regulations and operating guidelines must be established to ensure passing on the experience and controlling the business processes with organizational memory as the basis.
Fengqi Technologies, the former Shangyao Technology, is comprised of the professional members from the mechanical, programming, circuit, imaging and electromechanical integration fields. Major products of the company include semi-conductor back-end and LCD equipment. Industrial automation has become a mainstream since Taiwan entered the WTO. We make use of our techniques and experiences to expand the market for our own brand "Yotek". We have a station at the incubation center of the National Formosa University and hope for technical cooperation with leading companies in different industries around the world to spark R&D energy, promote another upgrade of the industries in Taiwan and improve our overall competitiveness.
We apply our core techniques mainly to R&D and manufacturing in the knowledge-intensive manufacturing industry. The business in Taiwan and China is authorized to our agents Hauman Technologies and Xizhan Technologies.
Lin Yin-Cheng from the Drilling Engineering Department of the Exploration and Production Business Division, said in the CPC Monthly in February 2013 "'...the company is at the transition point between the old and new generations. Supervisors who are not able to take care of the continuity of a company are calamities for the company.' Thanks to this saying of Chen Jin-Fu, I decided to give my support by my actions."
"I am happy to apply what I have learned and I love all that have happened at the CPC Exploration and Production Business Division," said Chen Jin-Fu, Vice Director of the Exploration and Production Business Division, sincerely. What he said is completely reflected in his vitality to promote Knowledge Management (KM).
For the world, Wuri District in Taichung City may be an unfamiliar place. However, in the hearts of French farmers, KING TONY is the No. 1 Brand for agricultural machinery and hand tools. The hand tool plant in the Wuri Dist., Taichung is now 30 years old. Its business network covers more than 110 countries in the five continents of the world such as Germany, France, Mexico, Spain, U.S. and China.
"KING TONY" - a small hand tool with great knowledge.
"It is the leading enterprise of technical grade hand tools in Taiwan, the so-called hand tools include products such as sockets, screwdrivers, wrenches and pliers, etc", said Yang, the Deputy Manager of the Administration Department. In the hand tool industry in Taiwan, King Tony is just like a big brother with 98% of its products for export and some NT$ 1.7 billion business turnover by the whole group. It does not suffer from the impact from the emerging mainland market. "Our founder got the brand concept in the very early age. In his opinion, ODM only ends up in a vicious circle of hell where people fight for only one or two dollars!" The Deputy Manager of the Administration Department Yang said our company was identified as the private brand "King Tony" since early 1984. It has operations in the professional hand tool market of the world. We bring the little hand tools’ value up and turn them into designer products.
The linear drive components researched and developed with innovation by OME Technology Co., Ltd. have obtained several national patents and passed ISO9001, ISO13485 and GMP certificates. Its high-quality and -efficiency services have high market competitiveness. These products designed with prospect demands in the future international market are highly reliable and sophisticated. OME Technology devotes itself to the comprehensive quality management in the company. We regard quality as a core value, research and development as the driving force, customer service as the target to achieve the value of commodities. With continuous growth and advancement, we have established a brand reputation with excellent product quality.