For the world, Wuri District in Taichung City may be an unfamiliar place. However, in the hearts of French farmers, KING TONY is the No. 1 Brand for agricultural machinery and hand tools. The hand tool plant in the Wuri Dist., Taichung is now 30 years old. Its business network covers more than 110 countries in the five continents of the world such as Germany, France, Mexico, Spain, U.S. and China.
"KING TONY" - a small hand tool with great knowledge.
"It is the leading enterprise of technical grade hand tools in Taiwan, the so-called hand tools include products such as sockets, screwdrivers, wrenches and pliers, etc", said Yang, the Deputy Manager of the Administration Department. In the hand tool industry in Taiwan, King Tony is just like a big brother with 98% of its products for export and some NT$ 1.7 billion business turnover by the whole group. It does not suffer from the impact from the emerging mainland market. "Our founder got the brand concept in the very early age. In his opinion, ODM only ends up in a vicious circle of hell where people fight for only one or two dollars!" The Deputy Manager of the Administration Department Yang said our company was identified as the private brand "King Tony" since early 1984. It has operations in the professional hand tool market of the world. We bring the little hand tools’ value up and turn them into designer products.
Refuse the price war - conquer the world with quality
"Take the professional-level sockets as an example, the product has undergone hundreds and thousands of manufacturing processes to become what it is. The service life of sockets in other enterprises is less than 10 thousand times; however, the socket service life of King Tony can be up to 40 thousand times," Yang said with pride. "The achievement is the accumulated essence refined with hundreds and thousands times of experience. It is the most valuable asset of King Tony. Therefore, our company has been longing to implement knowledge management for a long time."
Extremely needs knowledge management for the more than 80 thousand kinds of products
From the perspective of the hand tool industry, "there are more than 80 thousand kinds of products manufactured by King Tony. We have an elaborate division of labor, multi-classification and focus on quality control. Besides, our tools do not just meet the DIN (German) standards and the ANSI (U.S.A.) standards, they routinely exceed them. In fact, we test every torque to a standard 30% higher than that prescribed by DIN and our pneumatic impact tools to a 50% higher standard." Therefore, the Quality Control Department, Sales Department, Marketing Business Planning Department, Service Department, R & D Department, and Product Department all extremely need to be introduced to a knowledge management system to have vertical inheritance sharing and laterally cross-department al communications. Of course, it is easier said than done. All the employees in the group have to reach a consensus, and coordinate efforts on knowledge management. Besides, we hope that they can form a habit, get some reflections and love using the system. This cannot get instant results by just shouting a slogan. "I am prudent with fear at first." Deputy Manager Yang admitted that if there is no counseling or help from the advisors of Galaxy Software Services for KM implementation, KM may be reduced to just a "loading", such a negative opinion, for employees.
Facilitate KM sharing and inheritance in a vivacious way
After implementing the Vitals/KM of Galaxy Software Services, it is just like the lyrics of the song Secret by Jay Chou said "the most beautiful part wasn't that rainy day but the rafters we hid in to keep ourselves dry". The utmost beauty can be experienced only by using the system in person. Deputy Manager Yang said with a smile, in the general cognition, we all know the importance of KM. However, concerning the indeed serious matter of promoting KM in the whole organization, we actually have no idea how to start. The advisors of Galaxy Software Services suggested starting with writing cases. Through the KM system, employees share and pass down the situations of working incidents and experiences of handling these situations. For example, a garbage bag fire incident took place previously, the Administration Department collected and organized the data about the incident and uploaded the reasons, handling methods, and reflections on KM. "For drawing the attentions of the employees, we suddenly burst out the title- Angry Garbage Bag - in hope of achieving KM prevalence in vivacious ways."
Increase usage rate by soft motivation activities and hard rules of KPI
As the KM promotion unit of King Tony, the Administration Department is like the lead sheep for other departments. The department increases the employee participation step by step by soft motivation activities and hard rules of KPI. The effect reflects on the growing file quantity of the KM system at the same time. "Every post uploaded onto KM is a reference example for other departments. Therefore, the Administration Department takes a lead to ask that every article can be posed only after the superintendent’s approval." From this, it does show that the Deputy Manager Yang is a person who fairly emphasizes accuracy. Quantity and quality both matter for him to ensure the inheritance of useful knowledge.
"Creation and R & D are always the growth motivation of King Tony. We are hoping to be more powerful through the KM platform." Deputy Manager Yang pointed out that when sales employees went abroad for exhibitions and brought back important new industry knowledge and information, they can only share them with a few employees in meetings. Now, with the KM system, these information and knowledge can be broadly shared with major staff of R & D, Product, Quality Control, Sales departments. All these staff members can also directly seek information, discuss and exchange with others on the system to stimulate new technology and marketing ideas.
Thanks for the advisors of Galaxy Software Services who guided us on the know-how
Deputy Manager Yang highlights the flexibility of the Vitals/KM system by the Galaxy Software Services. Knowledge can be accumulated from a plain architecture based on the promotional policies and at the same time it can continue to absorb new application demands, adjust and expand the architecture to be a structured -complete, content-rich knowledge library. With the professional guidance from the advisors of Galaxy Software Services, King Tony was successfully supported to expand from a small-scale KM promotion policy to what it is step by step. We increase the power of creation, storage, sharing, expansion, coordination for knowledge experience and become a new growth model.