YENG HSINGH CO., LTD.Break-through, continuing growth, and surviving at the top

↑Assistant Manager Chang Chi-Chung, IT Center, YENG HSINGH CO., LTD.

Article by | Marketing Department, Galaxy Software Services

​Among the roads, bikeways and sidewalks on which you and I are taking bus and MRT to work on weekdays and driving with relatives and friends and biking with children on weekends and holidays, a lot of them are manufactured and paved by YENG HSINGH. YENG HSINGH is not only the first company engaged in manufacturing the ultra-fine particulate heavy calcium carbonate, but also the developer of the colorful pavement materials and construction methods that are slide resistant and permeable and may prevent vehicle from sliding and reduce the hazard of global warming. The stability and excellent quality of its products have been recognized by road traffic management personnel and scholars & experts solidly.

​In the past 36 years, YENG HSINGH has kept applying the new technological tools and technology to strive for business in the digital world and thereby continued to innovate, grow and survive. 

Services available domestically and all over the world 
​Imminent experience and knowledge transfer

​Central and South Taiwan to serve domestic and foreign customers. It also set up factories both at home and abroad. As the Company is growing constantly, the Company has accumulated tremendous data in the past years. Given this, it is difficult to find correct information easily and rapidly only based on paper archiving or file server, as it is necessary to spend considerable hours in finding the information and to find more spaces for data storage.
​Meanwhile, a lot of senior workers have retired successively and, therefore, the experience and knowledge transfer became the first priority. Chang Chi-Chung, Assistant Manager of IT Center of YENG HSINGH, indicated that “Following the increasingly expanded company size, the file folders created by some departments via the File Server consist of more than one or two layers, or even ten layers. Therefore, in the case of absence of the privilege owner, the other workers might not be able to find the information in only two or three days. Further, the various units are used to retaining one copy of the regulations or documents promulgated by Business Dept. and Quality Control Division for their own archiving. In other words, the same documents might be downloaded into multiple units at the same time, thereby causing the waste of disk spaces. Besides, it is also impossible to verify whether the information retained by various units is the latest version. ”

Turn the usage habit around.Introduce Vitals ESP to build the paperless goal.

​In the process of digital transformation, YENG HSINGH followed multiple large-size problem solutions adopted by the industries, such as the ones adopted by MacKay Memorial Hospital, and consulted and exchanged with the Hospital about the problems encounter by it and whether the problems could be solved easily. Upon detailed evaluation, the Company introduced Galaxy Software Vitals ESP knowledge management enterprise cloud to solve the knowledge management and experience transfer problems.

​As indicated by Assistant Manager Chang, "Introduction of Vitals ESP may help turn the workers’ usage habit around, as new employees may find the information rapidly, without the advice by supervisors or privilege owners required in the past, and more importantly, it is applied to achieve YENG HSINGH’s future ‘paperless’ goal in order to reduce the waste of paper and spaces.”

​At the stage of introduction, different from other companies, as the IT unit of YENG HSINGH is also the management, with the full support from the General Manager, it has been promoted very rapidly and successfully. Multiple units’ system operations were fine, but it was impossible to identify the documents and files to be created, or whether many sensitive and confidential materials should also been uploaded or not. In order to solve such problems, Galaxy Software’s consultant team discussed with YENG HSINGH and suggested that workers should upload the information for completeness at first and then for accuracy, in order to train the workers usage habit and then adjust the management methods adopted by various departments and offices step by step.
​Assistant Manager Chang mentioned that "Since Vitals ESP was introduced, it has easily solved the knowledge management and experience transfer problem troubling YENG HSINGH permanently. The credit goes to its functions such as full text searching, version control, data comparison, privilege settings and subscription.”

Full text searching

In the past, if any worker resigns, he or she needed to explain the storage path to the new employee, particularly the documents which have been seldom used. Notwithstanding, now, the common documents may be found easily in the directory for the relevant department, and the documents which are seldom used or the inter-department documents may be searched only based on keywords. It is not necessary to verify the location of the documents. This has improved the work efficiency significantly, as in the past it was possible to find the information only after consulting with many persons for two or three days, but it only takes few seconds now.
​Besides, only the documents subject to the personal privilege will be displayed in the search results, while sensitive documents are still excluded from the search list.

Version control

​By keyword search, one may find the latest and most correct documents. Meanwhile, by version comparison, the difference between the latest version and any other one may be verified immediately to ensure the accuracy and exclusivity of the documents accessed by workers upon each revision of version.

Privilege settings

In the past, various units were used to asking the IT Center via phone to activate the privilege for some file folder. Notwithstanding, Vitals ESP may delegate the privileges for browsing, downloading and edition of documents to the management of various units, allowing the various units to control the privilege on their own. Therefore, IT Dep. may save its human resources and also prevent IT personnel from processing sensitive information directly to ensure the business secrets and personal information security.
Viewers are forbidden from downloading the R&D-related documents, but allowed to access the same online.  Meanwhile, with the watermark, even if the documents are reproduced by mobile fine, the viewer’s name will be reproduced altogether, so as to resolve the risk over data disclosure effectively.

Subscription

This function enables the real-time transmission of the right information to the right person. The unit which promulgated the relevant regulations may also notify the related unit via the designated subscription function.  Workers may also subscribe for the documents and minute involving them voluntarily to avoid the information divide.

Customers are the first priority of Galaxy Software.
YENG HSINGH greatly appreciated for the attention and care extended by Galaxy Software.

​Experienced in the IT area and having frequently worked with multiple domestic and foreign information contractors, Assistant Manager Chang requires high-standard function, performance and service. Recalling the selection of contractors, Assistant Manager Chang said smilingly that "The reasons why the introduction of Vitals ESP was evaluated include short introduction hours, high browser compatibility, and availability and convenience of mobile devices, as well as the continuous version revision and high system stability, helpful to the Company’s experience transfer and knowledge management. Meanwhile, Galaxy Software is willing to continue investing, innovating, researching and developing its own products, and its consultant team always uses its best efforts to solve the Company’s problems as their own problems. Therefore, the Company is touched by the attention and care extended by Galaxy Software. For us, this is the most important work. We believe that so long as we make good use of Vitals ESP, YENG HSINGH may keep growing and surviving at the top.”