Better and Better Changhua Christian Hospital KM in action — Knowledge is gold. Innovation. Continue excellent cycle of sustainability.

In the 116th anniversary of Changhua Christian Hospital, the Hospital continues to treasure the knowledge and experience passed on from the ancestors, which are the most valuable assets of the Hospital. “Knowledge management” is the starting point for the system to perform checking, planning, circulation, supervision, innovation and management. To improve the competitiveness, a lot of domestic and international giant corporations and medical institutions have invested greatly in the knowledge management. The Hospital will introduce the knowledge management system and convene the “Knowledge Management for Physician Conference” in light of conveying various concepts of knowledge management and future plan launches of the Hospital through such start of physician conference in order to create knowledge exchange and sharing environment. Consequently, the medical service innovation ability can be improved such that the experience of ancestors can become the cornerstone for innovation of the Hospital and to become the driving force for the sustainable operation of the Hospital.
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Excel for excellence Knowledge management as the cornerstone

Dr. Shou-Jen Kuo, President of Changhua Christian Hospital expresses the sincere appreciation toward the former president, Chao-Sheng Huang, for his efforts in applying the industrial quality concept to medical year starting from twenty years ago. During such period, the Hospital continues to participate in the studies around the world in order to understand how to effectively manage and achieve sustainability based on “quality”. However, having such a tool is not sufficient, the Hospital has also introduced a lot of concepts, including the ones not only one’s own profession, but also the concept of “management.” Nevertheless, it is still not adequate, and to achieve knowledge management, the integration of knowledge is also required. Through efforts with our partner Galaxy Software Services Corporation and after years of preparation and cooperation, we are able to make breakthroughs to have greater tools and to compete with others in the world such that we are able to lead in the industry. If we cannot stand at the leading edge and without competitiveness, then we will fall behind and may be defeated in the competition.

Dr. Shou-Jen Kuo indicates that during the economic recession, our team shall prepare ourselves greatly and seek for opportunities with the best effort for breakthroughs; in addition, winners are always the ones with the best preparation. During the period of four to five years ago, the Hospital personnel event traveled to the regions of Hainan, Harbin and Henan as well as numerous inland regions, even to Vietnam and Myanmar, for the establishment of medical service platforms. Regardless of the harsh environment, we believe that we are the greatest; regardless of the harsh environment, we are the most competitive; regardless of the harsh environment, we are the leader; based on such concepts, the Hospital is committed to become a “future” leader.

Integrate and gather innovation for internal knowledge Improve medical quality and patient safety

The medical application practice of the Changhua Christian Hospital Knowledge Management includes fast and accurate searches of various information inside and outside of the Hospital, providing facilitated knowledge learning and sharing ground, personalized section to increase the usage of the system by the staff, flexibly coping various types of different accreditations, and integrating various information in order to improve the medical quality and patient safety. The overall functions of the knowledge management system are able to effectively accumulate knowledge, including visual website operations, standardized forms, and it also covers various types of documents, management of documents and flexible knowledge database.

A multi-dimensional knowledge management structure includes the cross-unit document integration, hospital accreditation application, PGY accreditation application, various types of evaluation and internal audit applications. Precise search and personalized section include the simple search platform, quick content search, customized document tag, precise document search and personal favorite section. Knowledge summary statistics and analysis include the document abstract statistics, customized range for output, annual outcome analysis and annual document review.

Dr. Shou-Jen Kuo emphasizes that in Taiwan, a lot of institutions have implemented the  KM(knowledge management); however, Changhua Christian Hospital is different from other institutions by providing a more advanced and complete system with its own unique characteristics. Such characteristics can become a tool for duplication and expansion of application in order to create value for the Hospital. In addition, such value can be the branding value of the Changhua Christian Hospital, which can be unlimited. Under such a new structure and a new start, we look forward to creating a promising future for the Changhua Christian Hospital